Last Updated: 11MAR2025

This Privacy Policy, together with our Terms of Use, applies to your Personal Data when you visit pRxEngage.com or use our Services through this website. Please take the time to read it carefully. We are committed to transparency regarding how we use your information and the ways in which you can protect your privacy, while remaining compliant with all applicable regulations, including, but not limited to, GDPR, HIPAA (where applicable), and the California Consumer Privacy Act (CCPA).

Information We Collect and Process:

We collect and process the following personal data to provide our Services:

Contact Information: 

We require your name, email address, and telephone number to create your profile, identify you, and communicate with you regarding our Services if you wish to be connected with a research site, advocate or if you have a general enquiry to pRxEngage. This may include facilitating connections with healthcare providers, patient advocacy groups, and providing resources related to your indicated health condition.
If you opt-in, you may also subscribe to newsletters we may send.

Health and Location Data: 

• We need your country and/or city of residence, medical condition, and self reported medical history to identify suitable programs or initiatives within our Services. This information allows us to provide personalised recommendations tailored to your specific condition.
• We treat your medical information with the highest level of confidentiality and require your explicit consent to collect and process this data. You can withdraw your consent at any time by contacting our Data Protection Officer.

Survey and Interview Data: 

• With your consent, we may contact you for participation in surveys and interviews to advance medical research. We will use your contact information, including email and telephone number, for this purpose.
• Surveys may involve specific questions about your medical condition. Interviews may be recorded with your explicit consent.

Log Data and Cookies: 

• We collect information that your browser sends when you visit our website (“Log Data”). This may include your location, browser type, referring web page, and search queries.
• We use “session ID cookies” to enhance website functionality, understand user interaction, and monitor traffic. You can manage cookie preferences through your browser settings.
• We utilize analytic tools such as google analytics to improve the service.

Automated Data Collection: 

• We may use automated devices and applications, such as Google Analytics, to evaluate usage of the Service. We use these tools to help us improve the Service, performance and user experience. We may also engage third parties to track and analyze Service data or provide other services on our behalf. This Policy does not cover such third parties’ use of the data.

How We Use Your Information:

• To provide and improve our Services.
• To personalize your experience and provide relevant recommendations.
• To facilitate communication and support.
• To conduct research and advance medical knowledge (with your consent).
• To comply with legal obligations.
• We may use your contact information for promotional, direct or indirect marketing reasons, unless you have specifically opted in to such marketing.

Data Processing and Sub-processing:

• We implement robust contractual, technical, and organisational measures to protect your personal data.
• Access to personal data is restricted to authorised personnel who have undergone appropriate training and signed confidentiality agreements.
• We only engage third party processors that comply with applicable data protection legislation.

Third-Party Data Processors:

We use the following third-party data processors:

• Microsoft
• Google
• Amazon Web Services 

Global Data Transfers:

• We may transfer data outside the European Economic Area (EEA) and the UK in compliance with GDPR, UK-GDPR, and the EU-US Data Privacy Framework.
  
• Please contact our Data protection officer for more information.

Data Retention and Deletion:

• We retain your Personal Data for as long as your profile is active, as needed to provide Services, or as required by law.
• Upon profile deletion or inactivity for five years, your profile data will be deleted.
• Health data will be anonymised for research purposes and retained for no more than ten years, or deleted upon specific request.

Information Sharing:

• Personalised information, including survey and interview recordings, will only be shared with third parties with your explicit consent.
• Anonymised data may be shared for medical research purposes.

Minors:

• Our Services are intended for individuals aged 18 and over.
  
  
• If we become aware of data collected from a minor without parental consent, we will take appropriate measures to delete it.
• Parental consent is required to enter the data of a child under 18.

Data Security:

• We employ commercially reasonable security measures to protect your data from unauthorised access, disclosure, alteration, or destruction.
• In the event of a data breach, we will notify you and relevant authorities as required by law.

Your Rights:

You have the following rights:

• Right of information.
• Right of access.
• Right of rectification.
• Right of erasure.
• Right of restriction of processing.
• Right of data portability.   
• Right not to be subject to automated decision-making.
• Right to withdraw consent.
• Right to object.
  
  

To exercise your rights, please contact our Data Protection Officer.

Data Protection Officer:

Keith Berelowitz Email: dpo@pRxEngage.com

Complaints:

• If you believe we have infringed your privacy rights, you can lodge a complaint with the appropriate supervisory authority, such as the Commission for Personal Data Protection or the Information Commissioner’s Office.
  
  
• You may also lodge a complaint in your country of residence, place of work or location of the alleged infringement.

Changes to This Policy:

• We may update this Privacy Policy from time to time. We will notify you of any material changes.